For growing B2B SaaS support teams
One support desk.
Fewer repeat questions.
Bring email, live chat, and your help docs together. Nova answers documented questions and hands off with context when it cannot help. Copilot drafts the next reply for your team to review.
- No credit card
- From $5/agent/month, billed annually
- No per-resolution fees
One connected support loop
From customer question to reviewed reply, without losing context.
Nova answers from your help docs. When a question needs a person, the full thread moves into the inbox, where Copilot helps your team draft the next reply.
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Approved knowledge
Write the answer once. Use it everywhere.
Your help center gives customers a place to self-serve, gives Nova approved material to answer from, and gives Copilot context for drafts.
Nova · customer-facing AI
Let Nova handle the documented questions.
Nova reads your published help-center articles and answers in the chat widget. When it cannot find a supported answer, it hands the full conversation to your team instead of trapping the customer in a bot loop.
Copilot · agent-facing AI
Draft faster. Keep a person on every send.
Copilot summarizes long threads and drafts replies using your knowledge base and conversation context. Your agents can edit, discard, or send — nothing goes to a customer without their review.
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One queue
Keep every supported channel in one customer timeline.
Start with email and live chat on any plan. Starter and Pro add WhatsApp. Telegram, Instagram, and Facebook connectors are coming soon — without changing how your team handles the conversation.
Shared inboxes with collision detection.
Live chat
Embeddable widget with AI deflection.
Official Business API, fully threaded.
Telegram
Bot-connected chats — coming soon on Starter+.
DMs and story replies — coming soon on Starter+.
Messenger and page comments — coming soon on Starter+.
Start without a rollout project
Connect the support workflow you already have.
Bring one channel and the docs your team already uses. No onboarding fee or dedicated help-desk admin required.
- Step 1
Connect the queue
Start with email or live chat, then add messaging channels when the team needs them.
- Step 2
Bring your docs
Import existing help content or publish the answers your team uses most.
- Step 3
Test the AI roles
Check Nova's sources and handoff, then review a Copilot draft before sending.
- Step 4
Invite and refine
Add agents, tune routing and macros, then track response times and CSAT.
Audience fit
Past the shared inbox. Not ready for enterprise overhead.
DeskNova fits small SaaS support teams that need a proper queue, grounded AI, and room to add process as they grow.
Built for
- Hands-on support leads running a growing B2B SaaS queue
- Teams handling most support through email and live chat
- Teams with help docs and repeat questions ready for Nova
Not a fit yet
- Teams where phone, Slack, Discord, or GitHub is the primary support channel
- Orgs requiring on-prem, self-hosted, or published compliance certifications
- Agencies needing separate client workspaces and client-level reporting
Pricing
Know what support will cost before the month starts.
Per agent, billed monthly or annually. No per-resolution fees. Start with a 14-day trial — no credit card.
Solo
Your first proper support desk.
Starter
For growing teams managing more channels.
Pro
For teams adding SLAs, routing, and governance.
Need SSO, a DPA, or volume pricing? Talk to sales →
FAQ
Frequently asked questions
Answers about channels, AI, hosting, and getting started.
What channels does DeskNova support?
Email and live chat are available on every plan. Starter and Pro add WhatsApp in the same threaded inbox. Telegram, Instagram, and Facebook inbox connectors are coming soon on Starter+.
Can I use my own domain for the chat widget?
Yes. Each workspace gets its own subdomain and you can embed the widget on any site with a lightweight script tag.
What is the difference between Nova and Copilot?
Nova is customer-facing — it answers visitors in your chat widget from published help-center articles and hands off to your team when it can't help. Copilot is agent-facing — it drafts and summarizes inside the inbox. Every Copilot send is reviewed by a person.
How does Nova use my help content?
Nova answers from the help-center articles you publish and shows the supporting source. When it cannot find a supported answer, it hands the conversation to your team with the thread intact.
How does Copilot work?
Copilot drafts and cites replies using your knowledge base, past tickets, and conversation context. Agents review and approve every message before it sends.
What happens when included AI credits run out?
You can top up credits on any plan, in packs. DeskNova does not charge a per-resolution fee.
Is DeskNova self-hosted or SaaS?
DeskNova is managed SaaS with self-serve signup. Talk to sales if you need a custom contract, SSO, or a DPA.
Do you offer a free trial?
Yes. Start a workspace in minutes — no credit card required. Your trial runs on the plan you choose at signup (14 days). See pricing for plan details.
14-day trial · no credit card
Put your next support question through one desk.
Connect email or live chat, add your docs, and see how Nova and Copilot fit your workflow. From $5/agent/month billed annually, with no per-resolution fees.